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FAQs

Q: How long are shipping times?

Your products will ship within one to two days of your order, and then take up to 3-5 business days to reach your doorstep. Each product at On Your E Bike has an estimated delivery time that you can find in the product description.

 

Q: Can I return the item if it doesn't work for me?

Yes. You will receive a 30-Day Money Back Guarantee receipt on email after you place your order.

You can test the product as much as you wish with zero risk. If you decide it doesn't help you as you intended, we will transfer your money back immediately, no questions asked! Support is always available and will help to refund your payment.

You can track your order here: Track Order Page

Exceptional support. You can contact us by sending your message here: Contact Page

 

Q: How do I check the status of my order?

A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.

 

Q: Does onyourebike.com provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 

Q: How can I get in contact with you?

A: We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.

 

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product or it doesn't suit your lifestyle. Upon placing your order you will receive a 30 Day Warranty to test the product as much as you want!

There is no downside. Our clients keep reporting how much it is helping them in their day to day life!

If you have any questions, support is available and will answer almost immediately!

 

Q: What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll either give you a refund or get the right item for you.

 

Q: Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

Q: How do I order on your website?

A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check is secured by Paypal - Mastercard - Visa - AMEX.
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